Privacy Notice
Last Updated: April 13, 2026
This Privacy Notice applies to the processing of personal information by Qi, Inc. (“Qi”, “we”, “us”, or “our”) including on our website available at https://qi.health and our other online or offline offerings that link to, or are otherwise subject to, this Privacy Notice (collectively, the “Services”).
Disclosure Regarding the Supplemental Consumer Health Data Privacy Notice. For information on our processing of “consumer health data” via the Services that is subject to the Washington My Health My Data Act, the Nevada Consumer Health Data Privacy Law, or other applicable state privacy laws that expressly apply to consumer health data, please see Annex A – Supplemental Consumer Health Data Privacy Notice.
We may update this Privacy Notice from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Privacy Notice on our website, and we may also send other communications.
We collect personal information that you provide to us, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.
Personal Information You Provide to Us Directly
We may collect personal information that you provide to us.
Account Information. We may collect personal information in connection with the creation or administration of your account. This personal information may include, but is not limited to, your name, email address, phone number, and other information you store with your account.
Health information. We may collect health-related information you add to your profile or otherwise submit through the Services, such as medical conditions and related details you include in queries.
User-generated data. We may collect additional user-generated data, such as uploaded photos, commentary on saved solutions, user inputted posts, and user generated messages to other users.
Purchases or Transactions. We may collect personal information and details associated with your purchases or transactions on the Services, including payment information. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).
Your Communications with Us. We, and our service providers, may collect the information you communicate to us, such as through our website contact forms, email, in app services, web chat tool, or other correspondence. This may include your name, contact details, and the content of your communications.
Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the surveys.
Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
Job Applications. If you apply for a job with us, we will collect any personal information you provide in connection with your application, such as your contact information and resume or CV.
Personal Information Collected Automatically
We may collect personal information automatically when you use the Services.
Device Information. We may collect personal information about your device, such as your Internet protocol (IP) address, user settings, cookie identifiers, other unique identifiers, browser or device information, Internet service provider, and location information (including, as applicable, an approximate location derived from the IP address and precise geo-location information).
Usage Information. We may collect personal information about your use of the Services, such as the pages that you visit, items that you search for, the types of content you interact with, information about the links you click, the frequency and duration of your activities, and other information about how you use the Services.
Cookie Notice (and Other Technologies). We, as well as third parties, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect personal information through your use of the Services.
Cookies. Cookies are small text files stored in device browsers.
Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects personal information about use of or engagement with the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.
See “Your Privacy Choices and Rights” below to understand your choices regarding these Technologies.
Personal Information Collected from Third Parties
We may collect personal information about you from third parties. For example, if you access the Services using a third-party website, application, service, products, or technology (each a “Third-Party Service”), we may collect personal information about you from that Third-Party Service that you have made available via your privacy settings. In addition, users of the Services may upload or otherwise provide personal information about others.
We use personal information for a variety of business purposes, including to provide the Services, for administrative purposes, to improve the Services, to provide you with marketing materials, and with your consent, as described below.
Provide the Services
We use personal information to provide the Services, such as:
Managing your information;
Providing access to certain areas, functionalities, and features of the Services;
Communicating with you;
Answering requests;
Allowing you to register for events;
Analyzing, improving, upgrading, and/or enhancing the Services through the use of artificial intelligence and other methods;
Sharing personal information with third parties as needed to provide the Services; and
Processing your financial information and other payment methods.
Improve the Services and Develop New Products and Services
We use personal information to improve the Services and to develop new products and services, such as:
Developing, training, and fine-tuning models, algorithms, and artificial intelligence technologies, and
improving, upgrading, or enhancing the Services.
Operate Our Business
We use personal information to operate our business, such as:
Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
Carrying out analytics;
Creating de-identified and/or aggregated information. If we create or receive de-identified information, we will not attempt to reidentify such information unless doing so is permitted by, or we are required to do so to comply with, applicable laws;
Processing applications if you apply for a job we post on our Services;
Allowing you to register for events;
Enforcing our agreements and policies; and
Carrying out activities that are required to comply with our legal obligations.
Marketing
We may use personal information in connection with our marketing activities including to tailor and provide you with marketing communications, promotions, and offers that may interest you.
California Shine the Light: If you are a California resident, you may annually submit a request to us to find out whether we have shared your personal information with third parties for the third parties’ direct marketing purposes. If you would like to submit such a request, please “Contact Us.”
With Your Consent or Direction
We may use personal information: (i) for other purposes that are clearly disclosed to you at the time you provide the personal information, (ii) with your consent, or (iii) as otherwise directed by you.
Automated Decision Making
We may engage in automated decision making, including profiling.
We share personal information with third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in connection with a major business transaction such as a merger, sale, or asset transfer, as described below.
Disclosures to Provide the Services
We may share any of the personal information we collect with the categories of third parties described below.
Service Providers. We may share personal information with service providers that assist us with the provision of the Services. This may include, but is not limited to, service providers that provide us with hosting services, webchat tools, customer service, artificial intelligence (“AI”) or machine learning services, analytics, marketing services, IT support, and related services. Some of the service providers we may use include:
Google Analytics. For more information about how Google uses your personal information, please visit Google Analytics’ Privacy Policy. To learn more about how to opt out of Google Analytics’ use of your personal information, please click here.
Other Users You Share or Interact With. The Services may allow Qi users to share personal information or interact with other users of the Services.
Third-Party Services You Share or Interact With. The Services may link to or allow you to interface with, interact with, share information with, direct us to share information with, access, and/or use a Third-Party Service. Any personal information shared with a Third-Party Service will be subject to the Third-Party Service’s privacy policy. We are not responsible for the processing of personal information by Third-Party Services.
Business Partners. We may share your personal information with business partners we work with to provide you with a product or service you have requested. We may also share your personal information with business partners with whom we jointly offer products or services.
Once your personal information is shared with our business partner, it will also be subject to our business partner’s privacy policy. We are not responsible for the processing of personal information by our business partners.
Advertising Partners. We may share your personal information with third-party advertising partners. These third-party advertising partners may set Technologies on our Services to collect personal information regarding your activities and your device (e.g., IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this personal information (and similar information collected from other services) to tailor and deliver personalized ads to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising,” “personalized advertising,” or “targeted advertising.” In addition, these advertising partners may use this information for ad measurement purposes. Some of the advertising Technologies we may use include:
Meta Pixel. For more information about Meta’s use of your personal information, please visit Meta’s Privacy Policy.
Disclosures to Protect Us or Others
We may share your personal information and related information with external parties if we, in good faith, believe doing so is required or appropriate to comply with law enforcement requests, national security requests, or other government requests; comply with legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual unauthorized or illegal activity.
Disclosure in the Event of Merger, Sale, or Other Asset Transfers
If we are contemplating or involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or other similar corporate transaction, your personal information may be shared, sold, or transferred as part of such a transaction.
Your Privacy Choices. The privacy choices you may have about your personal information are described below.
Email Communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out of receiving future emails. Note that you will not be able to opt out of certain communications (e.g., communications regarding the Services or updates to this Privacy Notice).
Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.
Mobile Devices. We may send you push notifications through our mobile application. You may opt out of receiving these push notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile application. You may opt out of this collection by changing the settings on your mobile device. To request deletion of your account, please use the standard deletion functionality available via the Services or contact us using the information set forth in “Contact Us” below.
“Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Cookies. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, the Services may not work properly.
Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt out of certain tracking on some mobile applications by following the instructions for Android, iOS, and other mobile operating systems.
The online advertising industry also provides mechanisms that may allow you to opt out of receiving targeted ads from organizations that participate in self-regulatory programs. To learn more, visit the Network Advertising Initiative, the Digital Advertising Alliance.
Please note you must separately opt out in each browser and on each device.
Your Privacy Rights. In accordance with applicable law, you may have the right to:
Request Access to or Portability of Your Personal Information;
Request Correction of Your Personal Information;
Request Deletion of Your Personal Information;
Request Restriction of or Object to Our Processing of Your Personal Information;
Withdraw Your Consent to Our Processing of Your Personal Information. Please note that your withdrawal will take effect only for future processing and will not affect the lawfulness of processing before the withdrawal.
If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below.
While you will generally not be required to pay a fee to access your personal information or to exercise any of your other statutory rights, we may charge a reasonable fee if your request for access is clearly completely unfounded or excessive or decline to comply with such requests where permitted by applicable data privacy laws.
We will process such requests in accordance with applicable laws.
You also have the right to lodge a complaint about our processing of your personal information with the body regulating data protection in the country or state / province in which you live.
All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live.
We store the personal information we collect as described in this Privacy Notice for as long as you use the Services, or as long as necessary to fulfill the purpose(s) for which it was collected, or as long as necessary to pursue our business purposes.
To determine the appropriate retention period for personal information, we may consider applicable legal requirements; the amount, nature, and sensitivity of the personal information; certain risk factors; the purposes for which we process your personal information; and whether we can achieve those purposes through other means.
The Services are not directed to children under 18, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that your child has uploaded personal information to the Services in violation of applicable law, you may contact us as described in “Contact Us” below.
Qi is the controller of the personal information we process under this Privacy Notice.
If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at: support@qi.health.
ANNEX A – Supplemental Consumer Health Data Privacy Notice
This Supplemental Consumer Health Data Privacy Notice (“Consumer Health Data Privacy Notice”) supplements the Qi Privacy Notice. This Consumer Health Data Privacy Notice only applies to personal information that we process that is “consumer health data” subject to the Washington My Health My Data Act (“MHMDA”), the Nevada Consumer Health Data Privacy Law (“NCHDPL”), or other applicable state privacy laws that expressly apply to consumer health data.
Terms used in this Consumer Health Data Privacy Notice that are defined in the MHMDA, NCHDPL, or other applicable state privacy laws that expressly apply to consumer health data, will have the meaning set forth in those laws to the extent such laws are applicable.
Consumer Health Data We Collect
Consumer health data is defined very broadly, and many of the categories of personal information that we collect under our Privacy Notice may also be considered consumer health data.
Examples of consumer health data that you may provide to us, or that we may otherwise collect, may include:
Information that could identify your attempt to seek health care services or information
Information about your health-related conditions, symptoms, status, diagnoses, disease, testing, or treatments.
Information about social, psychological, behavioral, and medical interventions.
Information about use or purchase of prescribed medication.
Information about measurements of bodily functions, vital signs, symptoms, or characteristics.
Information about diagnoses or diagnostic testing, treatment, or medication.
Information about surgeries or other health-related procedures.
Reproductive or sexual health information.
Precise location information that could reasonably indicate a consumer’s attempt to acquire or receive health services or supplies.
Other information that may be used to infer or derive data related to the above or other consumer health data.
SOURCES OF CONSUMER HEALTH DATA
We collect consumer health data that you provide to us, consumer health data we collect automatically when you use the Services, and consumer health data from third-party sources, as described in our Privacy Notice and below.
WHY WE COLLECT AND USE CONSUMER HEALTH DATA
We collect and use consumer health data for the purposes and in the manner described in the “How We Use Personal Information” section of the Privacy Notice.
Primarily, we collect and use consumer health data as reasonably necessary to provide you with the Services. This may include delivering and operating the Services and its features, personalization of certain features of the Services, ensuring the secure and reliable operation of the Services and the systems that support them, troubleshooting and improving the Application, and other essential business operations that support the provision of the Services (such as analyzing our performance and meeting our legal obligations).
We may also use consumer health data for other purposes for which we give you choices and/or obtain your consent as required by law.
SHARING OF CONSUMER HEALTH DATA
We may share each of the categories of consumer health data described above for the purposes described above and in the “How We Use Personal Information” section of the Privacy Notice. In particular, we may share consumer health data with your consent or as reasonably necessary to complete any transaction or provide any product or Service you have requested or authorized, as described above.
THIRD PARTIES WITH WHICH WE SHARE CONSUMER HEALTH DATA
We may share consumer health data with the categories of third parties listed in the “How We Disclose Personal Information” section of the Privacy Notice.
HOW TO EXERCISE YOUR RIGHTS
In accordance with applicable law, you may have specific rights with respect to your consumer health data, including the right to:
Confirm whether Qi is collecting, sharing, or selling consumer health data;
Request access to or portability of your consumer health data;
Request correction of your consumer health data;
Request to opt out of certain processing activities including, as applicable, if we process your consumer health data for “targeted advertising” (as “targeted advertising” is defined by applicable consumer health data privacy laws), if we “sell” your consumer health data (as “sell” is defined by applicable consumer health data privacy laws), or if we engage in “profiling” in furtherance of certain “decisions that produce legal or similarly significant effects” concerning you (as such terms are defined by applicable consumer health data privacy laws);
Request a list of all third parties with whom Qi has shared your consumer health data or to whom Qi has sold such consumer health data;
Request that Qi cease collecting, sharing, or selling your consumer health data;
Request deletion of your consumer health data; and
Withdraw your consent from Qi’s collection and sharing of consumer health data.
The rights afforded to consumers under applicable consumer health data privacy laws are subject to certain exceptions.
You can request to exercise such rights by following the instructions found under the “Your Privacy Choices and Rights” section of the Privacy Notice.
If your request to exercise a right under MHMDA or NCHDPL is denied, you may appeal that decision by contacting us at: support@qi.health.
If your appeal is unsuccessful and your consumer health data is subject to MHMDA, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint.
DISCLOSURE REGARDING THIRD PARTY COLLECTION OF CONSUMER HEALTH DATA UNDER NCHDPL
This section only applies to our processing of consumer health data that is subject to NCHDPL.
When you visit Qi’s websites or online services, we may allow third parties to collect consumer health data via Technologies that they may use over time and across different Internet websites or online services.
For more details, see “How We Disclose Personal Information” > “Advertising Partners” in the Privacy Notice.
UPDATES TO THIS CONSUMER HEALTH DATA PRIVACY NOTICE
We may update this Consumer Health Data Privacy Notice from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Consumer Health Data Privacy Notice on our website, and/or we may also send other communications.
ANNEX B – CONSUMER HEALTH DATA AUTHORIZATION
This Consumer Health Data Authorization only applies to personal information that we process that is “consumer health data” subject to the Washington My Health My Data Act (“MHMDA”) or Nevada Consumer Health Data Privacy Law (“NCHDPL”) (as applicable).
If you agree to this authorization (including any clickthrough version of this authorization), you authorize Qi to sell your consumer health data as described below:
Specific consumer health data intended for sale: Consumer health data collected via cookies and similar technologies. This may include, but is not limited to, browsing activity on the Qi website.
What is the purpose of the sale of consumer health data? Qi sells your consumer health data to the parties listed below to tailor and deliver personalized advertisements to you.
How will the purchasers of consumer health data gather and use the data? Purchasers of consumer health data will gather the data via cookies and similar technologies when you browse Qi’s website. The purchasers of the consumer health data may use the data to assist Qi in delivering personalized advertisements to you and in accordance with their privacy policies linked below.
Contact information of parties purchasing the consumer health data:
Google: Privacy Policy
TikTok: Privacy Policy
X Advertising: Privacy Policy
Facebook/Meta: Privacy Policy
Reddit: Privacy Policy
Linkedin: Privacy Policy
Heap: Privacy Policy
Contact information of Qi: support@qi.health.
The purchaser of your consumer health data may redisclose the consumer health data sold under this authorization and such data may no longer be protected by the MHMDA and/or NCHDPL.
You may revoke this authorization at any time by using the Qi cookie banner. To do so, uncheck the box next to the words “targeting/advertising” in the cookie banner and click “Save my choices”. You may also click “Decline all.”
Please note that this will not impact consumer health data that has been previously sold. In addition, if you use different browsers or devices, you must indicate your choices again on each browser/device used to access Qi’s website.
If you have any questions about how to revoke your authorization, please contact support@qi.health.
The provision of goods or services may not be conditioned upon you signing this authorization.
This authorization will expire one year after you sign it.
